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This is the place to go
for all the latest developments we know are so important to you and your travel
plans. From new destinations and travel updates to friendly reminders and the
latest discounts, you'll read it here, first.
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Breaking News from Sun Country! Learn about the latest news from Sun Country below.
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Statement from Sun Country Airlines
Sun Country Airlines recently filed for Chapter 11 bankruptcy protection in response to events at Petters Group Worldwide. We want to assure customers that Sun Country continues to operate business as usual and will continue to fly our normal schedule. In fact, we’ve added flights to destinations like Ft. Myers, Orlando, Phoenix and Seattle in preparation for the busy holiday and winter travel seasons. We will also maintain the level of service that has earned us a ranking in the Top Ten Domestic Airline lists from both Travel+Leisure and Condé Nast Travelers for three years in a row.
All of us at Sun Country would like to thank our customers for their continued support during this time. We look forward to welcoming you onboard a flight in the near future!
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Sun Country's Baggage Policy Update
Effective September 5, 2008, passengers who purchase Coach Cabin tickets for travel on or after October 15, 2008 will be assessed a first bag fee of $15 each way; each bag is not to exceed 62 linear inches (length plus width plus height) and/or 50 pounds.
Our carry on policy of one personal item (purse or laptop bag) plus one additional bag remains in place. Additional bags,
as well as bags over 62 linear inches and 50 pounds, are subject to excess baggage fees. For more information,
click here.
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Los Angeles Terminal Change
Sun Country now operates out of Terminal 6 at the Los Angeles International airport. For more information on this airport, please click here.
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Sun Country in the News
Sun Country was featured on KMSP-TV Fox 9 news on April 10, 2008 with regard to its plan for the future and the steps it is taking to be successful in the current fuel and economic situation. To view the story, click here.
Sun Country CEO Stan Gadek was also featured on Fox Business News recently. To view the interview, click here for the Windows version or here for the QuickTime version.
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Fraudulent Email Update
Lately, fraudulent emails have been sent to consumers that contain a variety of false claims and potentially hazardous
attachments. One recent example claims that a Sun Country ticket had been purchased and the recipient’s credit card had been
charged. Be assured that Sun Country does not send fraudulent emails and we notify major email providers and the United States
Computer Emergency Readiness Team of fraudulent emails. If you received this email or one like it, we urge you delete the email
without opening it and check your credit card statements to ensure that unauthorized charges have not been made.
For more information on email scams, please visit click here.
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Seat Selection
Have your eye on a window seat or want to sit next to your traveling companion? You can select your seats in advance for just $7 per
person with Sun Country. Simply choose the select seat option when purchasing your flight or click here to select your seats if
you’ve already purchased your flight. As always, you can select your seats at no charge within 24 hours of flight departure by clicking 'Web Check-in' in the
'Traveling & Check-in' drop-down menu.
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Travel Insurance
Sun Country now offers travel insurance from TravelGuard. Available for purchase with airfare in one seamless transaction,
travel insurance includes up to $800 for trip cancellation and/or interruption (under Gold plan), up to $500 for travel delays,
up to $10,000 for medical expenses, and Travel Guard® Assist for emergency assistance anywhere in the world among other items.
For more information, click here.
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Sun Country Accepts Cash and Credit Cards Onboard Flights
To better serve you, Sun Country accepts both cash and credit cards for items available for sale onboard our aircraft. Items available for sale onboard Sun Country flights include snacks, sandwiches, candy, premium beverages, space-available first-class upgrades, headphones, and pillow/blanket sets. Credit cards that are accepted include Visa, MasterCard and American Express.
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Sun Country Named #1 Airline for Customer Service Sun Country Airlines has been ranked the #1 airline in customer satisfaction by Market Metrix Hospitality Index. Market Metrix, a leading research company in the hospitality industry, conducted 35,000 consumer interviews to reach its findings. Sun Country has also been ranked as one of the top ten domestic airlines by Travel+Leisure and Condé Nast Traveler for two consecutive years. For more information, click here.
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Passport Requirements Effective October 1, 2007, all adults, minors and infants traveling to Mexico, Jamaica, the Dominican Republic or St. Maarten must have a valid passport. The temporary accommodation for US Citizens who had applied for but not yet received a passport due to longer than anticipated passport processing times ended on September 30, 2007. For more information or to apply for a passport, click here.
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Light Rail Service Resumes The New Humphrey Terminal station of the Hiawatha light rail line is now open. The Hiawatha line, which runs from downtown Minneapolis to the Mall of America (just south of the airport), is an easy alternative to get to the Humphrey Terminal. For more information on the light rail, click here.
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Notice to Passengers The U.S. Department of Homeland Security has revised the security restrictions for liquids and gels. Travelers are allowed to transport liquids, gels, lotions or similar items through the security checkpoint if the items are less then 3.4oz (100 ml) individually and they fit into a transparent 1 qt (1 liter) plastic bag. Additionally, it is recommended that all passengers arrive at least one hour prior to departure for domestic flights and two hours for international travel. For additional information, please click here.
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